A - Introduction
These general conditions of sale (hereinafter only "Terms") govern the sale of products marketed by Le Perle di Audrey di Alessandra Tabaglio.
All contracts to purchase products concluded between the seller (Le Perle di Audrey di Alessandra Tabaglio) and according to the procedures described above, between the seller and the customer will be governed by these Terms.
B - Acceptance of general conditions of sale
1. The contract between Le Perle di Audrey di Alessandra Tabaglio and the Customer shall be concluded with the acceptance, even partial, of the order by Le Perle di Audrey di Alessandra Tabaglio, which reserves the right, in its sole discretion, to accept the order. The acceptance is automatic, unless otherwise communicated to the client. By placing an order in the manner provided, you acknowledge that you have read all the information provided during the purchase procedure and accept the general conditions and payment transcribed below.
2. If the customer is a consumer (ie a person who buys goods for purposes not related to his profession), once the online purchase procedure, will print or save an electronic copy, but keep, these general conditions of sale, subject to the requirements of Art. 3 and 4 of Legislative Decree no. 185/1999 on distance selling.
3. It excludes any right of the Customer to damages or compensation, and any contract or tort liability for any direct or indirect personal and / or property, caused by the rejection, even partial, of an order.
C - How
1. The customer decides to buy the products as described in the relevant information sheets. The technical information faithfully reproduce those of the manufacturers of the products included in the catalog. Le Perle di Audrey di Alessandra Tabaglio, therefore, reserves the right to change the technical information of products to match those provided by the manufacturers without any notice. It is understood that the picture accompanying the description of a product may not be fully representative of its characteristics, and differ in size, and accessories in the picture. Specifically, please note that some products displayed on our website may appear slightly larger or smaller than their actual size due to screen defects or photographic techniques. Other products will be represented at a larger size of their actual size in order to show more clearly any details or smaller size in order to show the whole object. All support information for purchase are intended as mere material for general information, not due to real characteristics of each product.
2. The correct order is confirmed by Le Perle di Audrey di Alessandra Tabaglio by a reply by e-mail, sent to the email address supplied by the customer. This confirmation message will contain date and time of receipt of the order and a 'Customer Order Number', to be used in any further communication with Le Perle di Audrey di Alessandra Tabaglio. The message will include all data entered by the customer who agrees to verify the correctness and communicate any corrections, as described in this document. Customer can also check the status of his/her order by going to the website dedicated.
3. In the case of non-acceptance, Le Perle di Audrey di Alessandra Tabaglio is committed to a timely notification to the customer.
4. All prices are retail prices and, therefore, inclusive of VAT. Le Perle di Audrey di Alessandra Tabaglio reserves the right to change prices at any time, without notice.
5. Le Perle di Audrey di Alessandra Tabaglio not guarantee the certainty of allocation of merchandise.
6. On certain products subject to price promotions, Le Perle di Audrey di Alessandra Tabaglio reserves the right to accept orders by reducing the amount, upon notice and acceptance by the customer, failing which the order will be canceled.
D - Payment
1. Bank transfer
If paying by bank transfer, the sending of the ordered only occurs when the actual crediting to c / c of Le Perle di Audrey di Alessandra Tabaglio, which must occur within 5 working days from the date of acceptance , expiration of which the order is deemed automatically canceled. The purpose of the bank transfer must include the identifier of the order, which is contained in the confirmation order sent following the completion of the procedure on the website of Le Perle di Audrey di Alessandra Tabaglio.
The amount of the order is debited from your PayPal account at the time of order. In case of cancellation by both the customer and in case of rejection of Le Perle di Audrey di Alessandra Tabaglio, the amount will be refunded to customer's PayPal account. The cancellation is possible until the moment in which the same is not yet in stock preparation. The order status is clearly visible in the "Order Status" and is no longer voidable if the indication "order in process". The annulment of the transaction, in no event Le Perle di Audrey di Alessandra Tabaglio be liable for any damages, direct or indirect, caused by delay in release of non-committed by PayPal. At no time during the purchase process Le Perle di Audrey di Alessandra Tabaglio is able to know the customer's financial information. As there is no transmission data, there is the possibility that this data is intercepted. No archive of Le Perle di Audrey di Alessandra Tabaglio contains or maintain such data.For every transaction made with your PayPal account you will receive a confirmation email from PayPal.
3. Credit Card
With regard to card payments, the system currently manages payments with cards from the following circuits: Visa / Visa Electron; MasterCard / Maestro; American Express; Diners
The processing of payments authorized for the crediting of the payment is normally made on the business day following that on which the payment was made. Once the phase of purchase on the website / Mobile Operator, the user is redirected to the secure site of the Virtual POS to make payment of the amount due, and returns to the store with the outcome of the payment returned by the "VIRTUAL POS "itself. At this point, the store will start the process of sending the goods, to use the service (downloading information, software, etc.), or simply to record the payment (donations, pay bills, etc).
E - Delivery methods
Le Perle di Audrey di Alessandra Tabaglio can accept orders for delivery in the territory of the Italian state and orders for delivery in the European Union.
Le Perle di Audrey di Alessandra Tabaglio ship at Cordioli Services Group Srl (affiliated Mail Boxes Etc., located in Villafranca di Verona, Via Napoleone III, n. 6). For every order placed on the site www.leperlediaudrey.it, Le Perle di Audrey di Alessandra Tabaglio invoices of material sent. For the issuance of the invoice, we will refer to the information provided by the Customer. No change in the bill will be possible after the issuance thereof. Shipping costs are charged to the customer and are shown explicitly at the time of order. The payment of the goods by the customer will be using the method chosen when ordering. No fees or commission is due to Le Perle di Audrey di Alessandra Tabaglio.
The goods travel with packaging made directly from the manufacturer or, if required, by Mail Boxes Etc.
No responsibility can be attributed to Le Perle di Audrey di Alessandra Tabaglio in case of delay in the order or delivery of goods ordered. Upon delivery of the goods by the courier, the customer is required to check: - that the number of boxes is the same as indicated on the invoice; - That the packaging is not damaged, or wet or otherwise altered; Any external damage or the mismatch in the number of packages or particulars, must be immediately reported to the carrier making the delivery, adding the word "withdrawal conditional" on the appropriate document. In the specific case of damaged package write "subject to removal because the package is damaged." It 'also required the opening of a case of anomaly at Le Perle di Audrey di Alessandra Tabaglio. Once signed the slip, the customer can not make any objection about the appearance of the goods. Despite the packaging intact, the goods must be verified within eight days of receipt. Any damages or hidden defects must be reported in writing by registered mail with return receipt to the courier whose address is explained on the accompanying document. Each alert over these terms will not be considered. For each statement, the customer assumes full responsibility for the statements.
The courier makes the first delivery without notice. In the absence of the customer, the courier will leave a note and retries the delivery within 24 hours. If the second attempt does not succeed, the goods will be made at Le Perle di Audrey di Alessandra Tabaglio, resulting in cancellation of the order and will owe nothing to the Customer.
The customer will still be provided, upon departure of the packages, the unique consignment tracking so you can monitor online sites of couriers.
F. Order processing time and delivery of the order
1.Order processing time- Order processing time means the interval of time between the completion of production of the order and the delivery of it to the carrier. For each product there is the average timing of supply goods; this parameter is subject to change depending on the availability of the updated provider and may vary without notice.
2. Payment - PayPal instant payment with internal audit (60 minutes); Advance bank transfer receipt crediting account of Le Perle di Audrey di Alessandra Tabaglio 4-6 days.
3.Ritiro direct - Accepted the only paying cash for a withdrawal made directly at the store Le Perle di Audrey di Alessandra Tabaglio.
Depending on availability delivery courier are explained at the respective websites and summarized here:
The delivery of the ordered goods are purely indicative and vary according to the required destination; with regard to Italy, the delivery is expecteded, with service standards, and by the third working day from Monday to Friday. As for deliveries throughout Europe, it is appropriate, for added security, check the timing from time to time; deliveries vary approximately 2 to 5 working days, depending on the destination.
G. Transport costs
1. Transport costs with standard service. The costs shown are valid for the whole Italian territory. The Transport cost is expressly stated in any advertisement, is calculated according to the weight of the products and includes insurance of goods in transit.
2. Transport costs for Europe. The Transport costs is expressly stated in any advertisement, is calculated according to the weight of the products and includes insurance of goods in transit.
H - Right of withdrawal
1. Under Article. 64 et seq of Legislative Decree. N. 206/2005, if the customer is a consumer(ie a person who buys goods for purposes not related to his professional activity, or does the purchase by indicating in the order form at Le Perle di Audrey di Alessandra Tabaglio a reference VAT), has the right to rescind the purchase contract for any reason, without penalty and except as described in point 3.
2. To exercise this right, the registered customer must enter a request for withdrawal RMA in the "AIR CUSTOMER" and selecting the menu "Create ticket". You must then select the category RMA in which you must also give the bank needed to repay the sums paid; the system will send to the customer by mail a paper form to be printed and sent by registered letter with acknowledgment of receipt within 10 working days of receipt of the goods: Le Perle di Audrey di Alessandra Tabaglio, Piazza Villafranchetta, 7-37069 - Villafranca di Verona (VR), Italy. Upon receiving the letter, Le Perle di Audrey di Alessandra Tabaglio send email to the customer in the form of exercising the right of withdrawal provided with authorization number that must be attached to the outside of the enclosure in which the product will be physically located and sent to Le Perle di Audrey di Alessandra Tabaglio within 10 working days from the authorization.
3. The right of withdrawal is subject to the following mandatory conditions: The law applies to product purchased in its entirety; it can be exercised only on the withdrawal of the product purchased (eg .: accessories, etc ...); The products must be returned intact and in original packaging, complete in all its parts (including packaging, packaging tape, if required, and any documentation and accessory equipment: product description, etc ...); to limit damage to the original package, we recommend, when possible, to put it in another box on which to affix the RMA number (return authorization code) issued by The Pearls of Audrey Alessandra Tabaglio; should be avoided in all cases the attachment of labels or tape directly on the packaging of the product; the property subject to the right of withdrawal must be returned in normal condition, as it has been kept and used with the use of reasonable diligence: it will then be accepted products used that indicate signs of damage or dirt and that therefore can no longer be considered; the property subject to the right of withdrawal must bear the same serial number on the invoice sales Le Perle di Audrey di Alessandra Tabaglio; if the goods were to return a serial number different from that indicated on the invoice, the return will not be accepted and the product will be made available to the customer for its return, while canceling the request for withdrawal; shipping charges for return of the asset are charged to the customer; the shipment until the certificate of receipt in our warehouse is under the responsibility of the customer; if the goods are damaged during transport, Le Perle di Audrey di Alessandra Tabaglio will inform the customer (within 5 working days of receipt of goods in their stores), to enable him to file a timely complaint against the carrier of his choice and to obtain reimbursement of the value of the property (if insured); in this case, the product will be made available to the customer for its return, while canceling the request for withdrawal; Le Perle di Audrey di Alessandra Tabaglio not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;
4. Pearls Audrey Alessandra Tabaglio will refund the customer the amount paid less shipping charges that Pearls Audrey Alessandra Tabaglio had to pay the courier upon original selling as quickly as possible and within 30 days from the date of receipt of notice of withdrawal, after receipt of the goods covered by the withdrawal, by transfer of the amount by bank transfer. The Buyer shall promptly provide to the bank on which to obtain reimbursement (IBAN - Current Account of the invoice).
5. The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), where Le Perle di Audrey di Alessandra Tabaglio finds: the lack of the outer and / or of 'packaging internal packaging; the absence of product components (accessories, packaging, etc ...) or defect to the product itself; damage to the product for reasons other than transportation; a state of filth of the product due to its use, which has compromised its integrity. The costs and risks of transport for the return shall be charged to the customer. The return of products that are damaged, deteriorated or lacking in accessories and original equipment will not be accepted by Le Perle di Audrey di Alessandra Tabaglio and will be returned to the sender with an increase in transport costs. In case of forfeiture of the right of withdrawal, Le Perle di Audrey di Alessandra Tabaglio will return to sender the property purchased by charging the same shipping costs.
L - Privacy
1. The personal information requested under the order are collected from Le Perle di Audrey di Alessandra Tabaglio and processed on computer media, in order to meet the obligations under the contract with the customer and will not under any circumstances and no license to third parties. Le Perle di Audrey di Alessandra Tabaglio guarantees its customers the respect of rules on the processing of personal data covered by the privacy code under LD. No. 196 of 30.06.03. These data are Le Perle di Audrey di Alessandra Tabaglio, Piazza Villafranchetta, 7-37069 - Villafranca di Verona (VR), Italy, in the person who from time to time is the legal representative, unless a manager is appointed pursuant to art. 29 of Legislative Decree no. n. 196/2003. The customer, at any time, have the right to withdraw consent to the processing of personal data by written communication sent to the registered office of Le Perle di Audrey di Alessandra Tabaglio. The customer, who who claims to have received the information pursuant to art. 13 and are entitled to the same rights under Article. 7 of the Decree. N. 196/2003, has the right to access their data in the manner specified therein. Marketing communications will be sent only with the explicit consent of the customer released together with the processing and sending the registration form online.
M - Complaints
1. Any complaint must be addressed to: Le Perle di Audrey di Alessandra Tabaglio, PiazzaVillafranchetta, 7-37069 - Villafranca di Verona (VR), Italy
N - Jurisdiction and Applicable Law
1.Sales contract between the Customer and: Le Perle di Audrey di Alessandra Tabaglio is concluded in Italy and governed by Italian law. For the solution of civil and criminal litigation arising from the conclusion of this contract of distance selling, if the customer is a consumer, the local jurisdiction is that of the reference hole of his town of residence; in all other cases, the local jurisdiction is the only forum in Verona.
O - Conditions
1. The conditions contained in this document may be modified by: Le Perle di Audrey di Alessandra Tabaglio without notice.